Privacy Policy
iContracting is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. They govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
- Names
- Addresses
- Email addresses
- Phone numbers
This Personal Information is obtained in many ways, including through interviews and correspondence, by telephone and email, via our website at www.icontracting.com.au, and from third parties. We do not guarantee the content of third-party website links or the privacy policies of authorised third parties.
We collect your Personal Information primarily to provide our services to you, provide information to our clients and undertake marketing activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or an opinion about matters such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including:
- To third parties where you consent to the use or disclosure
- Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is, or will be, stored in client files, which will be kept by us for a minimum of seven years.
Access to Your Personal Information
You may access the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date.
If you find that the information we hold is not up to date or is inaccurate, please advise us as soon as practicable so that we can update our records and continue to provide quality services to you.